|
|
21.
|
CITIZENS FIRST Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
|
|
|
22.
|
Administração pública no Brasil : uma breve história dos Correios
by Barros Neto, João Pinheiro de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : ANNABLUME, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 383.1 B2776a] (1).
|
|
|
23.
|
Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
|
|
|
24.
|
GOVERNANCE in the Twenty-First Century : revitalizing the public service / B. Guy Peters e Donald J. Savoie. --
by Peters, B. Guy [Ed.] | Savoie, Donald J [Ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Québec : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2000. --Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05G7211go] (2).
|
|
|
25.
|
O impacto da tecnologia de informação e comunicação na qualidade dos serviços públicos : a declaração do imposto de renda da pessoa física
by MARTINEZ, Ivonete. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Instituto de Pesquisas Energéticas e Nucleares/ USP, 2004Dissertation note: ^a Trabalho de conclusão de curso^b MBA Gestão de Negócios e Tecnologia Universidade de São Paulo. Instituto de Pesquisas Energéticas e Nucleares Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.05M3852i] (1).
|
|
|
26.
|
Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
|
|
|
27.
|
Civil service pay reforms in Africa
by OLOWU, Dele. Source: International Review of Administrative SciencesMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, dec. 2010Availability: No items available
|
|
|
28.
|
Lecciones aprendidas desde la experiencia española de análisis de la percepción ciudadana de los servicios públicos
by Pino, Eloísa del | DÍAZ PULIDO, José M. Source: Revista del CLAD Reforma e DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, feb. 2011Online access: Acesso Availability: No items available
|
|
|
29.
|
Écouter les usagers : de la simplification à l'innovation
by WAINTROP, Françoise. Source: Revue Française d'Administration PubliqueMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2011Availability: No items available
|
|
|
30.
|
De l'administration démocratique à la démocratie administrative
by Chevallier, Jacques. Source: Revue Française d'Administration PubliqueMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2011Availability: No items available
|
|
|
31.
|
Public sector commissioning : experiences of voluntary organizations delivering health and social services
by MARTIKKE, Susanne | MOXHAM, Claire. Source: International Journal of Public Administration IJPAMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Routledge, dec. 2010Online access: Acesso | Acesso Availability: No items available
|
|
|
32.
|
Public servants and the compliance revolution
by MANCH, Keith | COLEMAN, Andrew. Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Wellington : IPANZ, jul. 2010Availability: No items available
|
|
|
33.
|
Profession: public servant
by HUBBARD, Ruth. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Invenire, 2009Availability: No items available On order (1).
|
|
|
34.
|
A nova administração pública : profissionalização, eficiência e governança / por Mario Pascarelli Filho. --
by Pascarelli Filho, Mario. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : DVS, 2011Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 P278n] (1).
|
|
|
35.
|
Moving beyond the crisis = Pour dépasser la crise : reclaiming and reaffirming our common administrative space = un espace administratif commun
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Bruxelles : Bruylant, 2013Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M9357m] (1).
|
|
|
36.
|
O governo electrónico, a sua aposta em Portugal e a importância das tecnologias de comunicação para a sua estratégia
by MATEUS, João Carlos. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, jun. 2008Availability: No items available
|
|
|
37.
|
Vingt-cinq ans de troisième concours à l'ÉNA un exemple réussi de diversification de la haute fonction publique?
by Duthil, Gilles | Lorgeril, Nicolas de. Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2015Availability: No items available
|
